2. How We Collect Personal Information

We generally collect personal information directly from you. This may occur when you:

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• submit an enquiry or contact form;

• request information about our services;

• communicate with us by email, telephone or other channels;

• subscribe to our marketing communications;

• engage us to provide services;

• interact with our website; or

• otherwise voluntarily provide information to us.

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We may also collect certain technical information automatically when you use our website through cookies, analytics and other website technologies. We may receive information from third parties where this is reasonably necessary for our business activities or where you have authorised the third party to provide it to us.

3. Why We Collect And Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

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• responding to enquiries and requests;

• discussing and providing our services;

• preparing proposals, quotes and other project information;

• communicating with clients and prospective clients;

• managing client relationships and projects;

• administering our business;

• processing payments and maintaining business records;

• improving our website, services and customer experience;

• understanding how our website is used;

• analysing the effectiveness of our marketing and communications;

• sending marketing communications where you have provided the required consent;

• maintaining website and information security; and

• complying with our legal and regulatory obligations.

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We will generally only use personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, or where otherwise permitted or required by law.

4. Marketing Communications

We may send you marketing communications about COMO Studios, including services, updates, creative insights, news, offers and other information that may be relevant to you. Where required by law, we will only send commercial electronic marketing communications where we have obtained appropriate consent. You can withdraw your consent to receive marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us directly. We will process unsubscribe requests in accordance with applicable law. Australian spam laws generally require consent before commercial electronic marketing is sent and require a functional unsubscribe mechanism.

5. Cookies And Analytics

Our website may use cookies and similar technologies to provide website functionality, maintain security, understand website performance and analyse how visitors use the website. These technologies may collect information such as your IP address, browser and device information, pages viewed, interactions with the website and other technical or usage information.

We may use analytics and other third-party tools to understand website traffic, improve website performance and measure the effectiveness of our marketing. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Service Providers

We may use trusted third-party service providers to help operate our website, manage enquiries, communicate with clients, process payments and provide other business services. These providers may process personal information on our behalf where reasonably necessary to provide their services. Some third-party providers may store or process information outside Australia. Where applicable, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.